Update - We were able to remove the limitations of LegalCheck, so that it can be used. But there still may be conditions, under which the results will not be available in time. If you are facing such a situation, please just re-process the scan/re-analyse.
We are working on a short term fix to reduce the impact of this issue.
Jul 08, 2024 - 15:42 CEST
We are working on a short term fix to reduce the impact of this issue.
Jul 08, 2024 - 15:42 CEST
Update - We are continuing to monitor for any further issues.
Jul 08, 2024 - 12:28 CEST
Jul 08, 2024 - 12:28 CEST
Monitoring - During repair we ran into issues with updating our infrastructure due to limitations of our provider. The changes require to re-deploy some stacks containing NICs. The replacement of NICs took hours instead of seconds which lead to unforeseen race-conditions. The resulting complications are understood and will be addressed.
As a result the legalCheck service will be affected for a while and analysis performance will be limited.
Jul 08, 2024 - 11:30 CEST
As a result the legalCheck service will be affected for a while and analysis performance will be limited.
Jul 08, 2024 - 11:30 CEST
Update - We are continuing to investigate this issue.
Jul 08, 2024 - 11:04 CEST
Jul 08, 2024 - 11:04 CEST
Update - We were able to identify the causes and rebuilt the lost indexes. Performance should have returned to normal since 0913 CET. We keep monitoring behaviour and will conduct a root cause analysis.
However, our legalcheck service still has issues due to problems in re-creating the index. Thus very complex requests may not receive answers fast enough. We recommend to reprocess scans uploaded between 240707-2325 and now later, when legalcheck service will be fully restored.
Jul 08, 2024 - 09:54 CEST
However, our legalcheck service still has issues due to problems in re-creating the index. Thus very complex requests may not receive answers fast enough. We recommend to reprocess scans uploaded between 240707-2325 and now later, when legalcheck service will be fully restored.
Jul 08, 2024 - 09:54 CEST
Update - We are continuing to investigate this issue.
Jul 08, 2024 - 01:58 CEST
Jul 08, 2024 - 01:58 CEST
Investigating - Our monitoring recognised a significant performance decrease in all DB-related services. We are investigating the issue together with our service provider
Jul 08, 2024 - 01:58 CEST
Jul 08, 2024 - 01:58 CEST
About This Site
Please find here detailed data about the TrustSource service status. For further information about the functionality of the service please see our knowledgebase at https://support.trustsource.io. To report an incident, please contact our support team at support@trustsource.io
TrustSource Services
Degraded Performance
Core Service
?
Operational
LegalCheck Service
Degraded Performance
API
?
Operational
IDM Service
?
Operational
DeepScan Service
?
Operational
DeepScan API
?
Operational
Component Crawlers
?
Operational
Vulnerability Lake
Operational
TrustSource Vulnerability Lake UI
?
Operational
TrustSource Vulnerability Lake Crawlers
?
Operational
TrustSource Vulnerability Lake API
?
Operational
DeepScan public UI
?
Operational
Knowledgebase
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.