No 3rd party Identity managed Access

Incident Report for TrustSource

Resolved

Since 1246 CET all services are back in normal operation.
We were able to identify the root cause and restored service. A followup will be provided shortly.
Posted Apr 22, 2025 - 15:23 CEST

Investigating

Since 0936 CET today, we are experiencing connectivity issues with our 3rd party Identity Management solution. This prevents access to the platform, given the access is only granted through 3rd party systems. APIs or direct login accesses are not impacted.
We are investigating the issue.
If you are using a 3rd party IDM and require urgently access, please reach out to our support team to find a solution.
Posted Apr 22, 2025 - 12:00 CEST
This incident affected: TrustSource Services (IDM Service).